Warranty

Our warranty is simple: If you are not 100% satisfied with the quality of the product or the overall experience you have with your order, simply contact us and we’ll make it right.

Returns

Due to the customized nature of our products we do not allow returns for printed products. We stand behind our quality and will reprint an order at no cost to you if it is our mistake. If the mistake was on your end, we can usually provide a discounted reprint.

We do allow returns within 30 days of non-printed stock items such as real estate frames and accessories.

Cancellations Policy

Because we want to get your order to you as quickly as possible, our custom orders begin the production process immediately after the proof is approved. Because of this, we can not allow any order cancellations on custom products after the order has been approved.

Privacy Policy

Your privacy is our priority and we’re committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a customer is used to process your orders and to provide a more personalized experience on our site and will never be shared or sold, period.

Spoilage Policy

Please note there is an industry standard spoilage rate of 3% on apparel items. You will not be charged for any spoiled items. We advise if an exact number is needed to consider increasing your order by 3%. If you would like to do so, please contact our office so we can increase the order before production begins.

*Spoilage claims must be made within 15 days of the date received*

Invoiced Quantity Policy

IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 imprints, your PO will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 99 and 101 pieces.

This is the Under/Over Run Allowance for that order. The price per piece will not change from the PO to the Invoice. The invoice will be simply charging the NET impressions. If a job is within tolerance and Theory Print is asked to re-setup the job at a later time to issue a reprint for spoiled pieces, it is treated as a new job and pricing will follow the quantities needed.

Apparel Payment Terms

Add $2.75/ea for 2XL, $3.75/ea for 3XL, Larger sizes require an additional quote.

50% Payment due before production begins, remaining balance due at the time of pickup/shipping